If something goes wrong, tell us.

Please email contact@mcdworkscic.com with "Complaint" in the subject line, including your name, contact details, what happened, and what outcome you'd like.

We will acknowledge your complaint within 5 working days and provide a substantive response within 20 working days. Where more time is needed, we will explain why and agree next steps with you.

If you are not satisfied with our response, you may escalate to the CIC Regulator (in respect of governance matters) or the Information Commissioner's Office (in respect of data-protection matters).